All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has been shipped.
Please note that during high-volume periods (e.g. holidays or sales), processing times may take slightly longer.
We offer worldwide shipping.
Delivery times vary depending on your location:
For most destinations in Asia, delivery takes around 5–12 business days.
For the United States and Canada, delivery usually takes 7–14 business days.
For Europe and Australia, it typically takes 10–20 business days.
For other international locations, please allow up to 25 business days.
Shipping costs are calculated at checkout based on your location and selected shipping method.
Occasionally, customs clearance or local postal delays may affect the delivery time.
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number.
Please allow up to 48 hours for tracking information to become available.
If you haven’t received your tracking email within 5 days of purchase, please contact us at support@personalhue.com with your order number.
Your order may be subject to import duties, taxes, and other charges, which are not included in the product price or shipping cost.
These charges are the responsibility of the customer.
We recommend checking with your local customs office for details before placing an order.
Please ensure that your shipping address is entered accurately and completely.
We are not responsible for non-delivery due to errors in the address provided.
If you need to modify your address, please contact us within 12 hours of placing your order.
While we do our best to ensure on-time delivery, we cannot be held responsible for delays caused by customs clearance, natural events, or carrier delays.
If your package is significantly delayed or lost, please contact us and we’ll assist in resolving the issue.
If a package is returned to us due to incorrect address, unclaimed delivery, or refusal of customs fees, we may deduct the return shipping and handling costs from your refund.
For any shipping-related inquiries, please contact us at support@personalhue.com.
We’re happy to help with tracking updates, delivery issues, or shipping adjustments.
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